Effective Date: August 7, 2024
At ProdoLand.com, we strive to ensure that our customers are satisfied with their purchases. If you are not entirely satisfied with your purchase, we’re here to help. This Refunds and Returns Policy explains the process, conditions, and timeframes for returning products and receiving refunds.
Returns
Eligibility
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- In its original packaging with all tags, labels, and accessories.
- Returned within 30 days from the date of delivery.
Non-Returnable Items
Certain items are non-returnable, including but not limited to:
- Perishable goods (e.g., food, flowers).
- Personal care items (e.g., skincare products, toiletries).
- Customized or personalized products.
- Gift cards.
Return Process
- Initiate a Return:
- Contact our customer support at [email protected] to request a return authorization. Please include your order number, product details, and reason for the return.
- Receive Return Instructions:
- Our customer support team will provide you with return instructions, including the return address and any additional requirements.
- Prepare Your Return:
- Carefully pack the item(s) in the original packaging, including all tags, labels, and accessories. Ensure the package is securely sealed to prevent damage during transit.
- Ship the Return:
- Ship the package to the provided return address. You are responsible for the cost of return shipping unless the return is due to a defective or incorrect item received.
Return Shipping Costs
- Customer Responsibility: The customer is responsible for paying the return shipping costs unless the return is due to a defect or error on our part.
- Non-Refundable Shipping Fees: Original shipping fees are non-refundable unless the return is due to a defect or error on our part.
Refunds
Refund Process
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If the return is approved, we will process the refund to your original method of payment.
Refund Timeframes
- Inspection Period: Please allow up to 7 business days for us to inspect and process your return.
- Refund Processing: Once approved, refunds will be processed within 5-10 business days. The time it takes for the refund to appear in your account may vary depending on your payment provider.
Partial Refunds
In certain situations, only partial refunds may be granted, such as:
- Items not in their original condition, damaged, or missing parts for reasons not due to our error.
- Items returned more than 30 days after delivery.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email protected].
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery at [email protected]. Provide your order number, product details, and a description of the issue. We will arrange for a replacement or refund as appropriate.
Contact Us
If you have any questions about our Refunds and Returns Policy, please contact our customer support team:
Email: [email protected]
Address: Hayatabad, Peshawar
We are committed to providing excellent customer service and ensuring a smooth and fair returns process. Thank you for shopping at ProdoLand.com!